Accessibility Statement for Gardeners Feltham

This Accessibility Statement sets out how Gardeners Feltham and local Feltham gardeners strive to make our information and services available to everyone. We are committed to achieving and maintaining WCAG 2.1 AA compliance across our online and printed materials where practical, and to ensuring our in-person interactions with customers are inclusive. This declaration applies to Feltham gardening services, gardeners in Feltham, and all public-facing content associated with our organisation.

We follow established accessibility standards and best practices to support customers who use assistive technologies. Our approach includes continuous testing, remediation where necessary, and staff training so that Feltham gardeners can deliver accessible service and information to all clients, including people with visual, hearing, motor, or cognitive impairments.

We test pages for keyboard navigation and screen-reader support, and we design interfaces so that users of garden care services in Feltham can access essential content without relying on a mouse. Where interactive forms, booking tools, or quotes are provided, we ensure clear labels, logical focus order, and predictable behaviour. If any element of our site or published materials does not meet expectations, we prioritise fixes and provide alternatives.

Our commitments include the following practical measures to improve accessibility for garden lovers in Feltham and the surrounding area:

• WCAG 2.1 AA standards: we aim to meet the success criteria relevant to perceivable, operable, understandable, and robust content.
• Screen-reader support: we use semantic markup, ARIA where appropriate, and descriptive link text so assistive technologies can convey meaning effectively.
• Keyboard navigation: all interactive controls, menus, and forms are operable using keyboard-only input and follow a logical tab order.

In addition to web accessibility, we adopt inclusive practices in service delivery: clear signage at physical appointments, verbal descriptions for site assessments when requested, and alternative formats for quotes or care plans. We respect individual preferences and offer materials in larger print or readable formats on request. Our team of gardeners in Feltham receives guidance on communicating accessibly and supporting customers with mobility or sensory needs.

We also maintain an ongoing program of evaluation and improvement. This includes periodic manual testing by people who use assistive technologies, automated scans for common issues, and updates tied to changes in the WCAG guidelines. Accessibility fixes are triaged and resolved with attention to user impact.

If you encounter barriers while using our materials or services, please let us know so we can respond quickly. How to request assistance: contact our Accessibility Officer to request alternative formats, report an accessibility issue, or ask for help navigating content. We will acknowledge requests promptly and work to provide an appropriate solution. We aim to respond within a reasonable timeframe and to keep communication clear and respectful.

We welcome suggestions that help improve accessibility for everyone who interacts with Feltham gardening services. Continuous improvement is central to our accessibility work: we document issues, apply fixes, and review outcomes to reduce future barriers. For transparency, we will occasionally publish summaries of accessibility work and the progress toward better support for customers, without disclosing personal data.